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Contact JayJay

JayJay The Balloon Guy

Email: jayjay@balloonguy.com.au

Warehouse: 0466341904 ( 8.30am to 1pm weekdays)

Mobile (emergencies only): 0407218577 

Location: Unit 17 42-46 Wattle Road, Brookvale 2100 NSW

**Open by appointment only**

Collections:
After you receive your “order is complete” email you can collect from our location in Brookvale 8.30 am to 3pm weekdays, or other times by arrangement.
If you want to collect from Lindfield (MINIMUM ORDER $100) – put that in the notes at checkout. JayJay will take your order to his house the next time he travels between the warehouse and home. This might take several days.046634190

Shipping
If you have ordered standard shipping you will receive  a tracking email from Aramex or another courier company. Please check your junk mail as these often end up there.
If you have ordered Express before midday we will almost always get it out the same day. You will then receive an email directly from us with your tracing number with Auspost.

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    Important Information:​

     
    PRICING/GOODS AND SERVICES TAX (GST)

    All prices quoted are net of Goods and Services Tax (GST) and other charges.   GST will be charged at the applicable rate (currently 10%) on all items including freight as per current legislation.  A Tax Invoice will be issued at the time of sale . 

    PROCEDURES FOR THE RETURN OF GOODS

    JayJay the Balloon Guy will replace, at no charge, goods found to have manufacturing defects, under the following conditions:

    1. We will not accept returns unless they have been authorised in writing by us.
    2. Any discrepancies in pricing, quantity etc. should be reported to us within five days of delivery. Therefore, it is important you check the invoice and/or packing slip on receipt of goods.
    3. To make a claim, please contact our customer service department to obtain an authorisation number. This authorisation number is to be noted on the outside of the parcel in which the goods are being returned.  The returned material should be accompanied by a copy of the invoice or packing slip to which the goods pertain and a written credit request.
    4. All returned items are subject to individual inspection and confirmation by us.
    5. Returns must be shipped, pre-paid by the most economical method. We will reimburse you for shipment of faulty goods.
    6. We will not accept seasonal product for return after the end of the relevant season. Please contact our customer service team for further inquiries.
    7. You may return goods if you have over-ordered, you must receive pre-authorisation to do so. Goods must be in their original packaging and quantities. WE CHARGE A 20% RESTOCK FEE
    8. For all returns, a credit will be applied against your account.
    9. Refunds may be issued for faulty products upon request.
    10. Returns due to late delivery by Auspost or couriers will be refunded once the goods are returned to us. For Auspost please write RTS across the front of the parcel and hand in at the Post Office or into a Post Box. For couriers you can hand back to the driver or we will send a new return label for you to print out and attache to the parcel and leave out for collection.
    PRODUCT WARRANTIES

    Electric Inflator – 6 months from purchase date

    Helium Filler Valves – 3 months from purchase date

    Microfoil Balloons – Manufactured defects only (poor seals/overblown balloons – unacceptable)

    Latex Balloons – Obvious imperfections only (broken balloon pieces – unacceptable)

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